Technical Account Manager (Analyst)

About the role

The Technical Account Manager acts as the main technical point of contact for LSEG customers, guiding them through onboarding, certification, connectivity, readiness and ongoing service adoption. Working across Product, Technology, Operations and Client Services teams, the role supports customers through market, product and system changes and builds relationships with member firms, software providers and data vendors. It is a Senior Associate position based in London.

Key responsibilities

• Support Technical Account Managers in delivering service to member firms, data vendors and independent software vendors across onboarding, readiness, day-to-day support and change programmes.
• Provide functional support and technical guidance, handling enquiries through shared channels and resolving them in line with agreed service levels.
• Coordinate onboarding, connectivity, testing, certification and readiness activities, keeping customer configurations aligned with recommended guidelines.
• Produce and maintain customer-facing communications and documentation, including service announcements, technical guidance, readiness materials and project briefings.
• Gather, analyse and share customer service and usage metrics such as connectivity statistics, latency, gateway utilisation and platform performance.
• Maintain project and readiness trackers, coordinate consultations and support engagement throughout project lifecycles.
• Collaborate with Product, Technology, Project Management, Network and Support teams on market, system and regulatory changes, knowledge repositories, testing and enablement, and take part in customer meetings, industry events and Technical User Groups.

Required profile

• Experience in a customer-facing technical role such as Technical Account Management, Client Services, Technical Support or Customer Success.
• Degree qualified or equivalent in Information Technology, Business, Engineering or a related discipline.
• Experience supporting onboarding, certification, testing or readiness in a financial services environment is desirable.
• Knowledge of financial markets (Equities, Exchange Trading, Market Data or Post Trade) and electronic trading technologies, connectivity solutions and the FIX Protocol is desirable.

Required skills

• Customer-facing experience, good communication skills and the ability to explain technical concepts to technical and non-technical audiences.
• Ability to coordinate multiple priorities and competing deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills and experience working across cross-functional teams.
• Good understanding of IT infrastructure, connectivity, networking and client-facing technology solutions.

What we offer

• Opportunity to develop specialist expertise in financial markets, trading technologies and technical relationship management.
• Exposure to a wide range of LSEG products and services, with learning, career development and internal mobility.
• A collaborative environment with experienced colleagues across Product, Technology, Operations and Client Services.
• Ongoing learning and development opportunities.
• LSEG's blended working approach, combining office-based collaboration with remote working.