Technical Help Desk Specialist – Italian Speaking

About the role

We are looking for a detail‑oriented Technical Help Desk Specialist to join our team on a 6‑month contract. Based in London with a hybrid work model, you will be the first point of contact for users needing assistance with hardware and software issues, providing clear and efficient support in both English and Italian.

Key responsibilities

• Resolve user inquiries related to software and hardware, handling low‑to‑medium complexity tickets.
• Perform remote software installations and hardware testing to ensure optimal device performance.
• Execute system commands, monitor system health, and proactively detect errors.
• Maintain accurate records of communications, problems, remedial actions, and installations.
• Consult technical manuals and conduct diagnostics to investigate persistent issues.

Required profile

• Associate’s degree or equivalent training in a computer‑related field.
• Fluency in English and Italian, both written and spoken.
• Strong customer‑service orientation and ability to explain technical concepts to non‑technical users.
• Proven ability to work independently and manage a daily ticket queue.

Required skills

• Configuration management software
• Desktop communications tools
• Operating systems (Windows, macOS, Linux)
• Internet directory services
• Remote software installation
• Hardware testing

What we offer

• 6‑month fixed‑term contract with hybrid work flexibility.
• Opportunity to work in a multilingual environment supporting a regional user base.
• Exposure to a variety of technical challenges across technology and media sectors.