Technical Operations Manager – Hybrid (Uxbridge)

About the role

We are seeking a Technical Operations Manager to lead our Technical Support and Field Services teams, ensuring exceptional technical support, operational excellence, high‑quality installations and outstanding customer service in a fast‑paced technology environment.

Key responsibilities

• Lead and develop Technical Support and Field Service teams.
• Act as senior technical escalation point for complex customer and operational issues.
• Drive SLA performance, service quality and customer satisfaction.
• Manage installation quality, audits and technical standards.
• Collaborate with OEMs, dealer groups and third‑party installation partners.
• Monitor device performance and operational KPIs to improve reliability and service delivery.
• Implement process improvements and drive operational excellence.
• Support compliance, certification activities and technical governance.

Required profile

• Proven leadership experience in Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management.
• Strong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integration.
• Experience managing technical teams and third‑party service providers.
• Data‑driven approach to problem solving and continuous improvement.
• Excellent stakeholder management and communication skills.
• Auto‑electrical qualifications or equivalent automotive electrical experience (desirable).
• Full UK driving licence.

Required skills

• Telematics and connected vehicle technologies.
• GPS/GNSS and CAN Bus systems.
• Vehicle electrical systems and remote diagnostics.
• Data analysis for operational KPIs.

What we offer

• Hybrid working environment.
• Opportunity to lead and shape a critical technical function.
• Exposure to innovative connected vehicle technologies.
• Collaborative and supportive team culture.
• Excellent career development opportunities.