Temporary Resident Liaison Officer

About the role

This temporary position supports the Asset Management Team in delivering investment and improvement programmes for residents in Greater Manchester. You will act as the main point of contact, ensuring residents feel valued, informed and supported throughout planned works.

Key responsibilities

• Serve as the primary contact for residents during planned investment and asset management initiatives, providing clear and timely communication.
• Collaborate with the Warm Homes delivery partner to engage residents and support energy‑efficiency improvements.
• Identify residents who need additional assistance and coordinate support with internal teams and partner organisations.
• Build positive relationships to maximise participation in planned works and minimise delays.
• Work closely with the Communities Team to support vulnerable residents and address local issues.
• Maintain accurate records of resident interactions and monitor satisfaction levels.
• Promote the benefits of Warm Homes and investment programmes to residents.

Required profile

• Experience in a customer‑facing, resident engagement or liaison role, preferably within housing or asset management.
• Exceptional communication and interpersonal skills to foster trust and positive relationships.
• Strong organisational ability to manage multiple priorities effectively.
• Professional and empathetic approach to challenging situations.
• Full UK driving licence and access to a vehicle where required.

Required skills

• Proficiency in Microsoft Office.
• Experience using housing management systems.