Day Porter – Fixed Shift (Mon‑Wed PM, Sat‑Sun)

About the role

The Day Porter works fixed shifts (Monday‑Wednesday evenings and Saturday‑Sunday) in a luxury residential property in South West London. Acting as the first point of contact for residents and guests, the role combines front‑desk duties with building monitoring and concierge‑style services.

Key responsibilities

• Welcome residents and visitors, provide courteous assistance, and handle parcel and luggage deliveries.
• Conduct scheduled building checks of communal areas, lifts, plant rooms, car parks and external grounds, reporting any maintenance or safety issues.
• Maintain a tidy and welcoming reception and lobby area, ensuring clear pathways and a professional appearance.
• Supervise contractors and tradespeople on site, keep accurate records of visits, and manage key issuance and return.
• Log incoming deliveries securely, store parcels, and notify residents promptly for collection.
• Record daily logs, shift reports, incident reports and assist with occasional administrative tasks for the management team.

Required profile

• Previous experience in a similar role within luxury residential property or hospitality.
• Exceptional customer service and communication skills.
• Professional appearance and demeanour, with basic IT literacy for using logbooks, email and reporting systems.