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This job expired on 27/09/2026. It no longer accepts applications.
Third Line Engineer – Managed Service Provider
Searchability · Oxford
Job description
About the role
We are seeking a proactive Third Line Engineer to join a fast‑growing Managed Service Provider. The role involves senior‑level technical escalation, infrastructure maintenance and project delivery for a diverse client portfolio.
Key responsibilities
- Act as the primary escalation point for complex incidents across Microsoft and cloud environments.
- Troubleshoot and maintain Windows Server, Microsoft 365, Azure, networking and virtualisation platforms.
- Perform root‑cause analysis, patching, backup management and continuous service improvement.
- Support technical projects such as migrations, upgrades and new technology implementations.
- Provide on‑site support and build trusted relationships with clients.
Required profile
- Minimum 5 years’ experience in IT support or managed services.
- Strong communication and customer‑facing abilities.
- Full UK driving licence and own vehicle.
Required skills
- Windows Server
- Microsoft 365
- Azure cloud services
- Networking infrastructure
- Virtualisation platforms
- Security and backup solutions
- PowerShell scripting
- Automation tools
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