Training Course Administrator

About the role

We are looking for a highly organised Training Course Administrator to join Reed in Partnership’s Career Transition Partnership in Aldergrove. You will support Service Leavers by managing training course bookings, providing accurate information and delivering a first‑class customer experience throughout the training journey.

Key responsibilities

• Act as the subject‑matter expert on CTP training courses and vocational programmes, advising Service Leavers on availability and suitability.
• Take bookings, enrol participants and maintain accurate course data on relevant systems.
• Process and reconcile financial transactions, including payments and invoicing.
• Monitor enrolments and provide insights to the Training Course Team Leader.
• Handle Ministry of Defence digital training requests and keep precise records.
• Build positive relationships with Service Leavers, training providers and internal stakeholders.
• Signpost individuals to additional support services and ensure they receive joining instructions at the appropriate stages.

Required profile

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication abilities.
• Highly organised with the ability to prioritise a varied workload.
• Self‑motivated and able to work independently.
• Attention to detail and accuracy in handling information.
• Willingness to travel occasionally to other CTP locations.
• Minimum of 2 A‑Levels or equivalent Level 3 Diploma and GCSE English at Grade B or above.

What we offer

• Generous base salary of £26,300‑£26,500 per year.
• 25 days annual leave plus statutory holidays.
• Reed Pension Scheme and bi‑annual pay reviews.
• Award‑winning management and leadership training.
• Professional and personal development funds.
• Employee wellbeing support and additional benefits listed on the company website.