Universal Banker – Customer Service & Digital Support

About the role

As a Universal Banker you will be the first point of contact for customers visiting the branch, helping them navigate HSBC’s digital platforms, raising fraud awareness and supporting customers with more complex banking needs.

Key responsibilities

• Provide a friendly, personalised service as the primary contact for branch customers.
• Educate customers on HSBC digital services and promote safe banking practices.
• Identify vulnerable customers and coordinate appropriate support.
• Assist customers with complex banking transactions and queries.
• Collaborate with other branches when required, with expenses reimbursed.

Required profile

• Excellent communication skills with the ability to build rapport and show empathy.
• Strong ownership mindset – see enquiries through to resolution.
• Resilience in a continuously changing environment.
• Ability to engage in genuine conversations and go above and beyond for customers.

Required skills

What we offer

• Full in‑branch training on HSBC systems, products and services.
• Access to HSBC’s learning platform for continuous development.
• Opportunities for career progression within a global bank.