User Research Consultant (Senior)

About the role

We are seeking a Consultant – User Researcher to join a leading transformation consultancy that delivers digital services for public and private sector organisations. Working within a collaborative, user‑centred design community, you will help shape accessible, impactful digital experiences across multiple UK locations.

Key responsibilities

• Plan and execute qualitative and quantitative user research across product lifecycles.
• Conduct interviews, usability testing, concept validation, diary studies, and observational research.
• Collaborate with multidisciplinary agile teams—including product managers, designers, and developers—to inform service design.
• Translate research findings into actionable insights that guide design and product strategy.
• Champion inclusive research practices and advocate for accessibility throughout delivery.

Required profile

• Proven experience leading end‑to‑end user research in agile environments.
• Strong understanding of behavioural and attitudinal research methodologies.
• Experience working with GDS standards and user‑centred design principles.
• Excellent communication, facilitation, stakeholder engagement, and storytelling abilities.
• Active Security Clearance (SC) or eligibility to obtain it.

Required skills

• Familiarity with GDS (Government Digital Service) standards.

What we offer

• Competitive salary with clear progression routes.
• Opportunity to influence services used nationwide.
• Permanent role within a growing consultancy with bold ambitions.
• Four UK base locations to choose from (London, Newcastle, Glasgow, Manchester).
• A culture that values creativity, inclusivity, and impact.