Waiter / Waitress - Pre-Opening Team

About the role

Delano London, opening in late 2026, is looking for a Waiter / Waitress to join its pre-opening team. You will be based primarily in Lana Lusa, the all-day restaurant, and help create an effortless guest experience through warm, intuitive service, strong product knowledge and a genuine personality.

Key responsibilities

• Welcome guests warmly and deliver attentive table service from arrival to departure.
• Build confident knowledge of the food and beverage menus, ingredients, allergens and preparation methods.
• Take orders accurately, make thoughtful recommendations and use product knowledge to enhance the experience and average spend.
• Manage your section with attention to timing, table maintenance, check-backs and guest cues.
• Communicate clearly with Culinary, bar, runners and managers so orders are accurate and service flows smoothly.
• Prepare your section before service and keep presentation, cleanliness and mise en place excellent throughout the shift.
• Recognise and communicate allergies, dietary requirements, celebrations, VIPs and special requests.
• Handle POS entries and payments accurately, following cash and company procedures.
• Respond positively to guest feedback and involve a senior team member when support is needed.
• Support Private Dining, Room Service, Rose Bar or other Food & Beverage areas when needed, and follow food safety, health and safety standards.

Required profile

• Previous waiting experience in a premium restaurant, luxury hotel or high-quality hospitality environment, or the attitude and potential to succeed in one.
• Warm, confident and naturally attentive, with a genuine interest in people and hospitality.
• Enjoys learning about food, wine and beverages and sharing that knowledge without sounding scripted.
• Organised, quick on your feet, able to manage several priorities and stay calm.
• Collaborative team player who communicates clearly and takes pride in the details.
• Flexible to work breakfast, evenings, weekends and key hospitality moments.

What we offer

• The chance to launch Delano London and help shape the Food & Beverage experience from day one.
• A supportive, creative team culture with colleague benefits, hotel stays and experiences across the wider group.
• Opportunities for development as the hotel and brand grow.