Warranty Technician

About the role

HydraForce, based in Birmingham, UK, is a global designer and manufacturer of motion control systems, hydraulic cartridge valves, custom hydraulic integrated circuits and electronic controls for off-highway industries. As part of Bosch Rexroth, it handles warranty returns and claims for its products. The Warranty Technician ensures compliance with the warranty returns process, from receiving returned hardware to reporting results to customers.

Key responsibilities

• Allocate Return Material Authorisations (RMAs) from customer request or after receipt of hardware, within agreed timescales, with all supporting documentation
• Implement first-stage containment actions and verify returned products against engineering drawings
• Carry out visual, dimensional and contamination analysis of components and assemblies
• Coordinate testing and investigations with internal departments, review results and issue reports to customers with full documentation
• Remind customers about product disposition and confirm correct disposal in line with policy and legislation
• Support Manufacturing & Process Engineers in eliminating production defects (e.g. FMEA, 5 Whys) and liaise with Accounts to close claims once financially reconciled
• Support the Quality team with Assurance Inspection Plans and provide cover for colleagues

Required profile

• Engineering or equivalent qualification preferred, or qualification by experience
• Demonstrable experience in a similar role is advantageous
• Able to interpret engineering drawings and measure precision parts
• Knowledge of ISO9000, 8D reports and auditing, and of ISO14000, is advantageous
• Experience of hydraulics is advantageous
• Right to work in the UK; the employer cannot sponsor international workers

Required skills

• Computer literacy with sound knowledge of Microsoft packages
• Experience of MRP and Quality Control systems
• Analytical and problem-solving skills, effective written and verbal communication, prioritisation and self-motivation

What we offer

• Employee discounts, flexible work-time options and benefits
• Sports and health opportunities and on-site parking