Work Planner

About the role

We are seeking an organised, customer‑focused Work Planner to join the Property Services team at Peaks & Plains Housing Trust. The role involves planning and coordinating repair appointments, maximising operative and contractor utilisation, and helping deliver an outstanding service to our customers.

Key responsibilities

• Plan and schedule repair appointments using our scheduling and housing management systems.
• Monitor diaries and allocate work to maximise operative productivity and minimise travel time.
• Respond to telephone calls, emails and system updates, resolving queries and complaints professionally.
• Work closely with managers and operatives to reallocate resources when priorities change or emergencies arise.
• Maintain accurate scheduling data, resource profiles and absence records.
• Produce reports and management information to support service performance.
• Ensure repairs are completed within agreed timescales and KPIs.
• Identify opportunities to improve planning processes and outcomes.

Required profile

• Experience working in a busy operational or scheduling environment.
• Strong planning and organisational skills with the ability to prioritise competing demands.
• Excellent communication skills and ability to build positive relationships with colleagues and customers.
• Ability to remain calm under pressure and handle customer enquiries and complaints.

Required skills

• Microsoft Office
• Scheduling software
• Housing management systems

What we offer

• Fixed‑term 9‑month contract
• Salary of £29,918.94 per annum