2nd Line Support Engineer – Service Desk

About the role

We are seeking a motivated Service Desk Engineer to join our growing Managed Services team in Central London. You will work with modern cloud technologies while providing second‑line support to a diverse client base.

Key responsibilities

• Resolve escalated IT incidents across desktop, cloud and infrastructure environments.
• Provide support for Microsoft 365, Active Directory and networking services.
• Troubleshoot hardware, software and connectivity issues.
• Collaborate with third‑line specialists to ensure timely resolution.
• Maintain accurate documentation and deliver high‑quality customer service.

Required profile

• Proven experience in IT support, including second‑line responsibilities.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Basic networking understanding.
• Good problem‑solving abilities and clear communication skills.

Required skills

• Windows
• Microsoft 365
• Active Directory
• Azure
• ITSM tools
• Remote support tools
• Basic networking

What we offer

• Exposure to the latest cloud technologies.
• Training and career development opportunities.
• A supportive, fast‑paced work environment.