2nd/3rd Line Support Engineer

About the role

We are looking for a motivated 2nd/3rd Line Support Engineer to join a fast‑growing Managed Service Provider. You will combine hands‑on technical work with coordination of the support team, helping to deliver reliable IT services to our clients.

Key responsibilities

• Provide 2nd line support across Microsoft, cloud and network environments.
• Maintain and troubleshoot Microsoft 365, SharePoint and endpoint management solutions.
• Assist with cloud administration, updates and system improvements.
• Coordinate workloads across engineers and support day‑to‑day service delivery.
• Build strong client relationships and ensure excellent customer service.

Required profile

• Experience in a 2nd line role within an MSP.
• Strong knowledge of Microsoft 365, Windows environments and basic networking.
• Familiarity with firewalls (FortiGate desirable) and MDM solutions.
• Understanding of O365 conditional access and SharePoint setup.
• Good communication and organisational abilities.

Required skills

• Microsoft 365
• SharePoint
• Endpoint management
• Cloud administration
• Windows
• Basic networking
• FortiGate
• MDM solutions
• O365 conditional access
• PowerBI (advantageous)