Account Director - Post Office

About the role

Bray Leino, a full-service creative agency and part of The MISSION Group, is looking for an experienced Account Director to lead its flagship Post Office account. The role leads and grows key client relationships, oversees the delivery of high-quality integrated campaigns and drives strong commercial performance. It is hybrid, based in London with a minimum of 3 days in the office per week.

Key responsibilities

• Act as senior client lead, building trusted stakeholder relationships
• Lead end-to-end delivery of integrated campaigns across multiple workstreams
• Manage creative briefs, communications strategies and translate client objectives into clear direction for internal teams
• Deliver work on time, on brief and on budget, working with planning, creative and specialist teams
• Own account commercial performance, including budgeting, forecasting and profitability
• Drive account growth through upsell and cross-sell, and forward-plan resources
• Lead client meetings, presentations and reviews, and build proactive account plans
• Mentor and develop team members and maintain clear communication with senior stakeholders

Required profile

• Senior client services or account leadership experience in an agency or fast-paced marketing environment
• Track record of managing and growing senior client relationships
• Experience independently leading significant accounts, complex campaigns and multiple workstreams
• Understanding of governance, compliance and risk management in client delivery

Required skills

• Commercial acumen: managing budgets, forecasts, scopes and account profitability
• Strategic thinking and ability to turn business objectives into marketing and communications strategies
• Negotiation, presentation and storytelling skills, able to influence senior stakeholders
• Project and delivery management, with attention to detail across multiple priorities
• Leadership and coaching of account managers, executives and wider teams

What we offer

• Hybrid working (3 days in office, 2 days remote), with flexibility needs open to discussion
• 25 days holiday plus 8 bank holidays and a birthday day off
• Workplace pension with employer contributions, health and life insurance
• Cycle to Work scheme, interest-free season ticket loan and Christmas Club saving scheme
• Learning access via MISSION Discovery and a Room to Grow career development programme
• Wellbeing support including mental health first aiders and a 24/7 helpline