Account Manager – Customer & Sales Management

About the role

Viking is looking for a driven, consultative salesperson to manage a portfolio of roughly 400 B2B customers. You will focus on increasing share‑of‑wallet, expanding product penetration and delivering measurable commercial growth using a catalogue of over 40,000 products.

Key responsibilities

• Proactively manage and grow a portfolio of ~400 B2B accounts through outbound phone, email and other channels.
• Build long‑term relationships to drive loyalty, increase spend and achieve consistent sales growth.
• Identify expansion opportunities within high‑value accounts and maximise customer value.
• Engage key decision‑makers creatively to uncover new commercial opportunities.
• Record all interactions and maintain up‑to‑date account information in the CRM system.
• Prepare and follow up on quotations, working towards individual and team sales targets.
• Re‑engage dormant accounts and grow existing customers through cross‑selling and upselling.

Required profile

• Proven experience in a sales or account‑management role, preferably in a target‑driven environment.
• Strong understanding of sales processes, pipeline management and performance metrics.
• Confident use of CRM systems and Microsoft Office applications.
• Excellent phone‑based communication, results‑driven and resilient.
• Strong organisational skills with the ability to prioritise a high volume of activity.
• Collaborative team player with a proactive, positive attitude.
• Commercial awareness; experience supporting tenders or bid processes is a plus.

Required skills

• CRM systems
• Microsoft Office applications

What we offer

• Competitive bonus scheme with monthly incentives, quarterly adjustments and an annual over‑achievement bonus.
• 25 days holiday plus bank holidays.
• Family‑friendly policies, staff discounts, paid time off for appointments and an award‑winning Employee Assistance Programme.
• Hybrid working options after a 12‑week onboarding period.
• Structured onboarding, dedicated sales training and ongoing coaching.