Account Manager – Internal Account Executive

About the role

The company is seeking a tenacious, customer‑focused Account Manager to join its busy internal Account Management team. Working hybrid with two days a week in the Marlow office, you will manage a portfolio of B2B clients, ensuring service excellence and meeting SLA commitments.

Key responsibilities

• Manage your own portfolio of B2B clients, delivering first‑class service.
• Proactively identify and resolve issues to maintain client satisfaction.
• Handle all back‑office administration for assigned accounts.
• Produce reporting and forecasting in Excel to inform clients of account performance.
• Maintain and update client information in the internal CRM system.

Required profile

• Experience in office‑based B2B customer service.
• Proactive, assertive, tenacious and driven.
• Strong problem‑solving abilities and excellent communication skills.
• Team player who can work independently.

Required skills

• Proficiency with CRM systems.
• Advanced Microsoft Office skills, especially Excel.
• Ability to create and manipulate pivot tables in Excel.

What we offer

• Salary £26,000‑£30,000 per year, dependent on experience.
• Additional 10% annual bonus opportunity.
• Career progression within the business.
• Parking available.
• Hybrid working – 2 days in the Marlow office, 3 days remote.