Account Manager – London (Hybrid)

About the role

GroupNexus, a leading operator in the parking management sector, is seeking an Account Manager to join its Client Operations team in London. Working hybrid, you will manage a portfolio of key accounts across sectors such as leisure, NHS, retail, education and more, ensuring service excellence and growth.

Key responsibilities

• Serve as the primary point of contact for day‑to‑day operational matters for assigned accounts.
• Provide support to Senior Account Managers and act as escalation point for queries.
• Monitor account performance, forecast metrics and prepare status reports.
• Develop and maintain long‑lasting client relationships, acting as a trusted advisor.
• Identify and resolve operational issues, coordinating across internal departments.
• Investigate and resolve client queries, escalating when necessary.

Required profile

• Minimum 3 years’ experience as an Account Manager.
• Experience in parking, property, real estate or retail is desirable but not essential.
• Strong commercial awareness and ability to communicate with senior stakeholders.
• Highly organised with excellent time‑management and ability to work under pressure.
• Proven ability to manage multiple accounts simultaneously.

Required skills

• Proficiency with CRM software.