Administration Assistant – Property Management

About the role

We are looking for a proactive Administration Assistant to support the day‑to‑day operations of a busy residential lettings and property management portfolio in London. You will work closely with the Property Manager and Director, handling tenant and contractor liaison, rent administration and general office duties.

Key responsibilities

• Verify and reconcile rental payments, monitor service charge and ground rent, and maintain accurate financial records.
• Manage incoming calls and enquiries, taking messages and directing them appropriately.
• Liaise with tenants, contractors and suppliers on property‑related queries and maintenance issues.
• Organise filing systems, contracts and correspondence both electronically and physically.
• Assist with scheduling appointments, property inspections, viewings and contractor visits.
• Conduct property inspections and viewings when required.
• Support social media accounts and handle mail and couriers.
• Provide general administrative support and undertake ad‑hoc projects.

Required profile

• Minimum 2 years’ experience in the property sector, preferably with bookkeeping duties.
• Strong computer literacy with Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
• Experience with QuickBooks or similar accounting software is desirable.
• Excellent organisational abilities, fast and accurate typing and high‑accuracy data entry.
• Professional written and verbal communication skills.
• Ability to work independently and as part of a busy team.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Google Workspace
• QuickBooks