Administrator

About the role

The Administrator will support a team of Employment Advisers and Trainers delivering employability and vocational training. The role combines high‑quality customer service, accurate data entry and coordination of training sessions for participants referred by Job Centre Plus and other partners.

Key responsibilities

• Receive referrals from Job Centre Plus or other organisations and schedule initial appointments with advisers.
• Carry out ID and eligibility checks, handling queries and chasing missing documents.
• Create and maintain individual participant records across internal databases.
• Submit relevant claims paperwork to the Risk team as required.
• Compile up‑to‑date participant lists and print registers for trainers before courses commence.
• Cross‑reference checklists to ensure all data, documents and scans are completed before submitting S4 claim forms.
• Assist participants with programme queries in person and by telephone, providing a professional and timely response.
• Collaborate with advisers and trainers to resolve inconsistencies or gaps in paperwork.

Required profile

• Strong customer service skills, both face‑to‑face and telephone.
• Highly organised with exceptional attention to detail.
• Ability to input data quickly and accurately.
• Effective communication and teamwork abilities.
• Capability to follow prescribed procedures and meet deadlines.

Required skills

• Database entry and management.