Aftersales Administration Supervisor

About the role

We are looking for an experienced Aftersales Administration Supervisor to lead the administration function of our busy Aftersales department at the Brooklands site. Reporting to the Aftersales Manager, you will ensure accurate, efficient processing of paperwork, invoicing and warranty claims while supporting a high‑quality customer experience.

Key responsibilities

• Manage and prioritise all invoicing upon completion of repairs.
• Oversee off‑site and completed Work in Progress (WIP) management.
• Support the Aftersales Manager with departmental administration and operational tasks.
• Assist in driving manufacturer Customer Satisfaction Index (CSI) performance.
• Recruit, develop and day‑to‑day manage the administration team.
• Train administrators in manufacturer warranty claim processing.
• Prepare and review job packs, including SCP checks, KDM administration, C&D preparation and GDPR compliance checks.
• Administer the fleet of company and manufacturer‑supplied vehicles.
• Prioritise invoicing, release notes and DSB documentation, upload release documentation to DSD and issue customer payment links.
• Manage the used‑vehicle warranty claim process and ensure compliance with company policies, ethics, anti‑bribery and competition law.

Required profile

• Previous administration experience in a fast‑paced customer‑service environment.
• Excellent organisational skills with strong attention to detail.
• Ability to prioritise workloads effectively.

Required skills

• GDPR compliance knowledge.
• Warranty claim processing procedures.
• SCP checks and KDM administration.
• C&D preparation.
• DSD upload and release documentation handling.

What we offer

• Salary up to £39,916.91 per annum plus up to £4,000 performance‑related bonus.
• 45‑hour work week, Monday‑Friday 8:00 am‑6:00 pm with Saturday rota (time‑off in lieu or overtime pay).
• Opportunity to lead a dedicated administration team within a reputable automotive brand.