Antenatal Administration Team Lead – Patient Pathway Manager

About the role

This role leads the Antenatal Administration team within a maternity clinic, ensuring efficient patient pathway management and high‑quality service delivery. You will work closely with senior staff to meet national standards, Trust targets, and budgetary goals.

Key responsibilities

• Support the antenatal administration team to achieve consistent, high‑quality performance.
• Manage staff objectives, appraisals, leave, and sickness absence.
• Address workforce issues such as recruitment, retention, training, development, and flexible working.
• Handle performance, conduct, and sickness matters in line with Trust policies.
• Participate in recruitment, including shortlisting, interviewing, and selecting candidates.
• Induct and train new staff, providing day‑to‑day guidance and leadership.
• Maintain knowledge of Trust computer systems for booking, recording, and auditing referrals and appointments.
• Escalate urgent concerns in the absence of the Antenatal Clinic Manager or ANC Midwife.
• Assist in preparing for CQC assessments and updating improvement plans.

Required profile

• Proven experience in line management and team leadership within a healthcare administration setting.
• Strong understanding of NHS referral, appointment, and pathway processes.
• Ability to manage workforce issues, including recruitment, retention, and performance management.
• Excellent organisational and communication skills.
• Commitment to delivering services that meet national standards and Trust targets.

Required skills