Apartment Host

About the role

The Hoxton, Holborn, a Grade II-listed former telephone exchange now housing 220 bedrooms and the Apartment, is looking for an outgoing Apartment Host. The Apartment is part of the group's Meetings and Events spaces, managed by the Sales team and F&B department, and sits near central London's main shopping and entertainment areas.

Key responsibilities

• Create a welcoming and memorable guest experience, from a Hox welcome to answering questions and handling requests
• Act as gatekeeper for meeting room logistics, knowing who is attending and what is happening
• Maintain the meeting room area so rooms are set up correctly and kept tidy
• Keep on top of meeting room maintenance and ensure billing, check-in and check-out for events run smoothly
• Make sure food and beverage in the space is top notch and guests have everything they need
• Work closely with the wider hotel team from first contact to departure
• Handle some admin such as expenses, lists and stationery orders
• Learn the basics of tech (HDMI, USB, Mac, PC) if needed

Required profile

• Previous experience in a busy front-of-house role
• Passion for hospitality and a desire to make people feel welcome and cared for
• Scarily organised, able to multi-task, prioritise and reprioritise
• Great at building long-lasting relationships and paying attention to detail
• Positive, adaptable and willing to try almost everything once

What we offer

• Competitive salary, 28 days holiday (including bank holidays), pension and life insurance
• Health cash plan and confidential support hotline
• Retail and hospitality perks, free night and meal for two on joining, free night every year and extra rewards at milestones
• Shift meals, training, development and career progression within a global brand family
• Volunteer time off, enhanced family leave, regular team get-togethers and an annual diversity and inclusion calendar