Application Support Analyst

About the role

The Application Support Analyst will provide essential support for technology systems within the financial services industry, ensuring seamless operation and efficient resolution of technical issues. Based in London, the role requires a proactive approach to delivering high‑quality service.

Key responsibilities

• Provide technical support for applications used within the financial services sector.
• Monitor and maintain system performance, identifying and resolving issues promptly.
• Collaborate with the technology team to implement software updates and enhancements.
• Document and escalate complex incidents to ensure timely resolution.
• Assist in developing user guides and training materials for system users.
• Conduct root‑cause analysis to prevent recurring issues.
• Liaise between internal teams and external vendors for application‑related matters.
• Maintain compliance with industry regulations and company policies.

Required profile

• Proven experience in application support, preferably within the financial services industry.
• Strong understanding of technology systems and troubleshooting methodologies.
• Excellent problem‑solving skills and attention to detail.
• Knowledge of regulatory requirements in the financial services sector.
• Strong communication skills for interacting with technical and non‑technical stakeholders.
• Proactive approach to learning and adapting to new technologies.

Required skills

What we offer

• Competitive salary ranging from £55,000 to £60,000 per annum.
• Permanent position based in London.
• Opportunities to work with cutting‑edge technology within the financial services sector.
• Comprehensive benefits package (details to be confirmed).
• Supportive and collaborative company culture.