Apprenticeships Officer (Admissions)

About the role

The University of the Built Environment is recruiting a permanent, full-time Apprenticeships Officer (Admissions) in its Education and Students, Admissions and Enquiries team, reporting to the Apprenticeship Admissions Manager. The role works with apprentice employers, manages onboarding and sign-up documentation, and contributes to the continuous development of apprenticeship provision. It is hybrid, with at least one working day per week in the Horizons, Reading office.

Key responsibilities

• Be the first point of contact for apprenticeship enquiries and referrals by phone and email
• Process enrolment and registration documentation and resolve queries
• Create and maintain records in University systems such as SITS, PICS and e-Vision
• Evaluate employer applications for eligibility to deliver the required knowledge, skills and behaviours
• Work with Admissions Officers so applications are processed and decided in line with University requirements
• Draft apprenticeship sign-up documents, including training plans and written agreements
• Ensure compliance with Department for Education apprenticeship funding rules and review employer health and safety documentation
• Safeguard student interests, support progress review sessions and contribute to quality improvement and self-assessment

Required profile

• GCSE Maths and English at grade C/4 or above, plus further education and degree-level qualifications
• Office-based administration experience, customer service experience and experience in a similar role or sector
• Planning, analytical and organisational skills, with verbal and written communication skills
• Confidence learning new software quickly and willingness to work additional hours if needed

Required skills

• MS Office (Teams, Outlook, Word, Excel, PowerPoint)
• CRM databases
• Knowledge of apprenticeship funding and administration

What we offer

• Salary of £26,000 to £27,644 per year
• 26 days paid holiday rising to 28, plus bank holidays and up to five closure days
• Pension auto-enrolment, life assurance and family-friendly leave
• Employee assistance programme, mental wellbeing app and charity giving option
• Cycle to Work and electric vehicle salary sacrifice schemes, plus discounts and learning platforms