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This job expired on 26/09/2026. It no longer accepts applications.
Assistant Investigator
Supply Staff Limited · London
Job description
About the role
The Assistant Investigator will support the Council’s Corporate Complaints process by helping to investigate complex complaints and responding to enquiries from the Local Government Ombudsman. This temporary, full‑time position is based in South East London and contributes to delivering high‑quality customer service in line with the Council’s values and strategic aims.
Key responsibilities
- Assist in investigating complex complaints received through the Council’s Corporate Complaints process.
- Support the preparation of responses to enquiries from the Local Government Ombudsman.
- Conduct non‑complex investigations while adhering to Council policies and standards.
- Provide guidance, support and advice to administrative staff on handling individual cases.
Required profile
- Strong attention to detail and ability to follow investigative procedures.
- Good written communication skills for preparing reports and responses.
- Ability to work collaboratively with administrative teams and external bodies.
- Commitment to delivering excellent customer service.
Required skills
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Supply Staff Limited
London
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