Assistant Manager – Optical Practice

About the role

We are seeking an enthusiastic Assistant Manager to support the Branch Manager of a well‑established independent optical practice in Reading, Berkshire. The role combines customer‑focused service, team leadership and day‑to‑day operational oversight in a friendly, relaxed environment.

Key responsibilities

• Support the daily running of the practice and ensure outstanding customer service at all times.
• Assist in managing day‑to‑day operations to maintain smooth and efficient service delivery.
• Motivate and support the team to achieve individual and branch sales targets.
• Monitor business performance and identify opportunities for growth.
• Help with staff training, coaching and ongoing team development.
• Maintain high standards of clinical care, compliance and administration.
• Manage stock control, merchandising and branch presentation.
• Support local marketing initiatives and promotional campaigns.
• Act as acting Branch Manager when required, including opening and closing the practice.

Required profile

• Previous experience within an optical environment.
• Supervisory, team‑leader or management experience (preferred).
• Strong customer service and sales background.
• Excellent communication and interpersonal skills.
• Confident, organised and self‑motivated.
• Ability to lead, motivate and support a team effectively.
• Comfortable working in a busy environment and managing multiple priorities.

Required skills

• Familiarity with POS systems.
• Basic IT skills.

What we offer

• Competitive salary plus a bonus scheme.
• Career development opportunities and structured training.
• Generous staff discounts on optical and hearing products.
• Supportive and inclusive working environment.
• 28 days annual leave including bank holidays.
• Additional company benefits.