Assistant Manager – Retail Operations

About the role

The Assistant Manager supports store leadership by driving sales, ensuring smooth daily operations, and delivering exceptional customer experiences. This role blends strategic analysis, visual merchandising, and people development to help the store meet its performance targets.

Key responsibilities

• Perform opening and closing routines to secure the store.
• Supervise the sales floor and stockroom, guaranteeing excellent customer service and efficient operations.
• Manage staffing, scheduling, and payroll processes.
• Train and develop non‑management staff.
• Demonstrate product knowledge and brand awareness while driving sales.
• Create and maintain visual displays.
• Analyze sales and operational reports to inform decisions.
• Protect store assets and conduct inventory control.
• Operate Register/Point of Sale (POS) systems.
• Fulfill omni‑channel orders.
• Represent the brand and embody company culture and values.

Required profile

• Consistently present a professional and positive attitude.
• Ability to lead, recruit, train, and engage team members.
• Commitment to a "promote from within" growth philosophy.

Required skills

• Point of Sale (POS) system operation
• Inventory control
• Reporting analysis
• Omni‑channel order fulfillment