Bar & Waiting Staff – Customer Service Role

About the role

As a member of the Bar & Waiting Staff team you will be at the heart of the guest experience in our Metro Pubs. You will serve drinks, recommend selections and ensure a lively, welcoming atmosphere for every customer who walks through the door.

Key responsibilities

• Serve drinks and food to customers promptly and accurately.
• Provide recommendations and answer queries about the drink menu.
• Maintain a clean, safe and legally compliant bar environment.
• Assist with greeting and seating guests, ensuring a pleasant dining experience.
• Handle cash and POS transactions in accordance with company policies.

Required profile

• Enthusiastic attitude with a willingness to learn and develop hospitality skills.
• Strong attention to detail, especially when preparing and pouring drinks.
• Passion for delivering excellent customer service.
• Team‑player who can thrive in a fast‑paced pub environment.

Required skills

What we offer

• Competitive salary and pension contribution.
• Career progression across well‑known brands and apprenticeship opportunities.
• Employee discounts – 33% for you and 15% for loved ones on food and drink, plus 50% discount at Greene King inns and hotels.
• Free employee assistance programme covering mental health, financial and legal support.
• Family‑friendly maternity and paternity policies, menopause‑friendly workplace.
• Referral bonus up to £1,500, Wagestream access, and retail discounts.