Bilingual Customer Care Specialist (French/English)

About the role

Endomag, a Hologic Company, is seeking a fluent French and English speaking Customer Care Specialist to join its Cambridge team. In this hybrid position you will act as the trusted point of contact for customers, handling order management, product information, delivery updates and issue resolution.

Key responsibilities

• Provide proactive, professional support to customers via phone, email and other channels.
• Manage customer orders from receipt to fulfilment, ensuring queries are resolved within service levels.
• Maintain accurate records in CRM, ticketing and ERP systems.
• Coordinate repairs, loan equipment and delivery issues with internal teams and third‑party logistics providers.
• Support incident triage with Quality and Regulatory teams and assist with complaint handling.
• Investigate pricing queries and ensure accurate order processing.
• Contribute to KPI reporting and identify process improvement opportunities.

Required profile

• Fluent written and spoken French and English.
• Previous experience in customer service, customer care or order management.

Required skills

• Microsoft Office (Excel, Word).
• Experience with CRM, ticketing and ERP systems.