Branch Assistant – Plumbing & Heating Merchant

About the role

Williams Trade Supplies, an independent trade-only plumbing and heating merchant, is looking for a Branch Assistant to join its busy and friendly Fareham team. The role is fast-paced and varied, mainly serving customers on the trade counter and by telephone, with warehouse duties and occasional local deliveries. It is a 40-hour week, Monday to Friday, 06:30 to 17:00, based at Williams, 13-19 Standard Way, Fareham Industrial Park.

Key responsibilities

• Serve customers on the trade counter and handle incoming enquiries
• Deliver plumbing and heating products to trade customers in the local area
• Pick orders accurately in preparation for delivery
• Maintain the warehouse, including stock rotation and general housekeeping
• Receive, check and store incoming goods
• Assist with the general upkeep of the branch
• Process quotes

Required profile

• A full, clean UK driving licence is essential
• Previous experience in a plumbing and heating merchant, builders' merchant, wholesaler, trade counter, DIY, hardware or tools is welcome
• Enthusiastic team player, flexible, passionate about customer service, ambitious to progress and a great communicator

What we offer

• Salary up to £29,000 depending on experience
• 33 days annual leave, increasing with length of service
• Training and development opportunities
• Discounted shopping platform and gym membership
• Private medical insurance for the whole family
• 24/7 Employee Assistance Programme
• Car leasing and cycle-to-work schemes
• Company discount on products, contributory pension scheme and life assurance