Branch Manager – Optics & Hearing Care

About the role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, overseeing a dedicated team that provides expert eye and hearing care to the local community.

Key responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving business growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and the highest quality of care.
• Oversee stock management, compliance and day‑to‑day branch efficiency.
• Support and collaborate with optometrists and hearing‑aid audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build strong customer relationships.
• Maintain compliance with company policies, health and safety standards and regulatory requirements.

Required profile

• Experienced retail manager, preferably with a background in optics, audiology or healthcare.
• Strong leadership and people‑management skills.
• Customer‑first mindset and excellent communication abilities.
• Commercial awareness and a proactive, hands‑on approach to problem solving.
• Basic IT skills and familiarity with point‑of‑sale systems.

Required skills

• Point‑of‑sale systems
• Basic IT skills

What we offer

• Competitive salary with performance‑based incentives.
• Opportunities for ongoing training, career progression and personal development.
• A supportive, passionate team within a family‑run company culture.
• Benefits package including staff discounts, pension scheme and 28 days annual leave (pro‑rata).