Branch Supervisor

About the role

The Branch Supervisor supports the daily operation of the Surbiton branch, ensuring excellent customer service, safe and efficient store and warehouse activities, and achievement of sales and operational targets.

Key responsibilities

• Assist the Branch Manager with day‑to‑day operations, including trade counter, warehouse and yard activities.
• Help achieve branch sales and profitability targets.
• Monitor stock levels, oversee accurate stock control procedures and ensure correct receipt, storage and dispatch of goods.
• Maintain high standards of housekeeping throughout the branch.
• Supervise and guide branch staff, support training, performance management and rota planning.
• Deliver excellent customer service, handle queries, complaints and build relationships with trade and retail customers.
• Promote health and safety compliance, conduct safety checks and ensure proper use of PPE.
• Complete branch paperwork, operational reporting, cash handling and support ordering, invoicing and supplier coordination.

Required profile

• Previous experience in a builder’s merchant, trade supply or wholesale environment.
• Experience supervising or leading a team.
• Strong customer service orientation with good communication and organisational abilities.
• Knowledge of stock control and warehouse operations.
• Ability to work in a fast‑paced environment.

Required skills

What we offer

• Competitive salary up to £35,000 depending on experience.
• Full‑time permanent role within a growing company.