Business Services Support Apprentice

About the role

Join Novus Property Solutions as a Business Services Support Apprentice and gain a structured introduction to People Services (HR), IT, Social Value and Customer Service. Over a 24‑month programme you will work across back‑office functions, learning how they support operational teams and contribute to the success of the business.

Key responsibilities

• Learn and support current business processes while identifying improvement opportunities.
• Analyse the customer journey, pinpoint challenges and suggest enhancements for efficiency.
• Build relationships with cross‑functional stakeholders and participate in team meetings.
• Collaborate with experienced colleagues across Business Services to deliver project outcomes.
• Use company systems and technology tools to ensure a positive end‑user experience.

Required profile

• Motivated, eager to learn and develop a career in business services.
• Strong work ethic, positive attitude and good communication skills.
• GCSEs in Maths and English (Grade 4‑9/A*‑C) and either A‑Levels or a Level 3 qualification (or equivalent).
• Basic IT skills, including proficiency with Microsoft Excel.
• Not currently holding or studying towards a Level 3 Customer Service qualification.

Required skills

• Microsoft Excel

What we offer

• Starting pay of £8.00 per hour with annual increases.
• Paid day release to attend college for a Level 3 Customer Service qualification.
• Full on‑the‑job training, mentor scheme and personal development support.
• 27 days annual leave plus 8 bank holidays and a company pension up to 7.5%.
• Additional benefits such as discounted healthcare, lifestyle discounts, one paid volunteering day and length‑of‑service awards.