Call Centre Sales Advisor (Inbound)

About the role

We are seeking a motivated Call Centre Sales Advisor to join a well‑established, customer‑focused business in West London. The role is centred on handling a high volume of inbound enquiries, turning warm prospects into sales while providing excellent service throughout the customer journey.

Key responsibilities

• Answer predominantly inbound sales calls (approximately 95% of interactions).
• Respond to customer enquiries via phone and email.
• Build strong relationships with new and existing customers.
• Identify customer needs and propose tailored solutions.
• Upsell additional services to maximise revenue.
• Maintain accurate records in the CRM system.
• Support reporting and team performance tracking.
• Escalate issues or complaints when necessary.

Required profile

• Previous experience in a call centre or contact centre environment (preferred but not essential).
• Proven customer service and sales experience.
• Strong communication and interpersonal abilities.
• Confident, proactive approach to meeting sales targets.
• Organised, self‑motivated and capable of handling multiple tasks.
• Team player who thrives in a collaborative environment.

Required skills

What we offer

• Basic salary of around £27,000 per year.
• Uncapped commission structure.
• Only one weekend shift per month, often less.
• Supportive team environment with ongoing training and development.
• Opportunities for growth within a stable, expanding business.