Cargo Sales Coordinator - Heathrow

About the role

Emirates SkyCargo is looking for a Cargo Sales Coordinator based at Heathrow. The role identifies revenue opportunities through customer interaction, quotes, market intelligence and capacity analysis, and supports the sales team and key accounts.

Key responsibilities

• Identify revenue opportunities through customer interaction, quote activity, market intelligence and capacity analysis, escalating leads to the sales team where appropriate.
• Coordinate ad-hoc quotation requests, ensuring timely responses and compliance with pricing guidelines and approvals.
• Develop and maintain business relationships with existing clients, in person and by telephone.
• Monitor quotation conversion and customer feedback, and support key account management by following up customer commitments.
• Maintain accurate customer records, sales activity and account information in company systems.
• Monitor capacity, booking trends, service performance and operational constraints, and communicate opportunities and risks to the sales team.
• Promote specialised products, digital solutions and e-booking channels to customers.
• Act as the main office-based contact for customers, resolving enquiries promptly and coordinating with reservations, pricing and operations.
• Coordinate customer communication about operational disruptions, schedule changes, product updates and service enhancements.

Required profile

• GCSE level education or equivalent.
• Proven experience in a cargo environment, including airline cargo accounting and cargo sales.
• Knowledge of cargo reservation systems.
• Fluent written and spoken English with excellent communication skills.
• Self-motivated, proactive, able to work independently, with good planning and organisation skills.
• Legal right to live and work in the UK; staff with less than 12 months' service in their current position are not considered.

Required skills

• Microsoft Outlook, Word, PowerPoint and Excel.
• Cargo reservation systems.

What we offer

• Competitive basic salary with shift, transport and meal allowances.
• Guaranteed bonus every November and a non-contractual profit share scheme in May.
• Private medical insurance, health cash plan and employee assistance programmes.
• Generous annual leave and discounted flights and hotels worldwide.