Case Officer – Defence Business Services

About the role

The Case Officer will support the Head of the Armed Forces Criminal Legal Aid Authority (AFCLAA) within Defence Business Services. This position contributes to the delivery of criminal legal aid to eligible service personnel and civilians, ensuring high‑quality case management and policy support.

Key responsibilities

• Promote AFCLAA’s role, responsibilities and guiding principles.
• Assist the Head of AFCLAA in strategic and operational matters.
• Manage and monitor criminal legal aid cases from intake through resolution.
• Liaise with the Ministry of Defence, Service branches and the Treasury Solicitor on policy and judicial review issues.
• Provide advice on legal aid policy changes and support implementation.

Required profile

• Dedicated civil servant with a passion for public service.
• Strong communication and stakeholder‑engagement abilities.
• Understanding of military law and criminal legal aid processes.
• Ability to work collaboratively across government departments.

Required skills

What we offer

• Civil Service pension with an average employer contribution of 28.97%.
• Flexible and hybrid working arrangements.
• Inclusive culture that values diversity and personal development.
• Opportunities to develop skills within a large shared‑service organisation.