Casual Food and Beverage Assistant

About the role

We are seeking an enthusiastic, customer‑focused individual to join our Food & Beverage team in Gateshead. This part‑time, contract position is ideal for anyone passionate about hospitality and delivering memorable dining experiences.

Key responsibilities

• Welcome guests and provide friendly, professional service.
• Take and serve food and drink orders accurately.
• Provide menu knowledge and answer guest questions.
• Maintain cleanliness of dining areas and service stations.
• Work closely with kitchen staff to ensure smooth service.
• Handle guest enquiries and resolve issues promptly.
• Promote menu items, specials, and services.
• Follow food hygiene, health & safety procedures.
• Support stock replenishment and general duties.
• Collaborate as part of a team to deliver excellent service.

Required profile

• Strong communication and interpersonal skills.
• Friendly, approachable, and professional attitude.
• Ability to work in a fast‑paced environment.
• Good attention to detail.
• Flexible and reliable.

Required skills

What we offer

• Competitive salary.
• Employee discount scheme (hotel stays, food & beverage).
• Company pension (The People’s Pension).
• Free meals on duty.
• Uniform provided.
• Employee Assistance Programme (wellbeing, financial & health support).
• Ongoing training and development opportunities.
• Career progression within a global hotel group.