Casualty Claims Handler – Liability Claims

About the role

Join a leading national loss adjusting organisation as a Casualty Claims Handler, working on specialist liability claims for public‑sector clients. You will manage your own caseload from initial report through to settlement, delivering a high‑quality service while supporting the growth of the team.

Key responsibilities

• Handle a variety of casualty and personal injury claims through to settlement.
• Verify policy cover and validity, logging all claims digitally.
• Investigate allocated claims, either from desk or with support from loss adjusters.
• Refer to field adjusters for site investigations when required.
• Gather evidence, documentation and determine appropriate actions for resolution.
• Make liability decisions and negotiate settlements where appropriate.
• Stay updated on technical changes in the industry and attend internal training.

Required profile

• Experience in liability/casualty claims handling within loss adjusting, insurance or legal sectors.
• Proven ability to manage a caseload through to settlement.
• Understanding of insurance policy wording and the insurance market.
• Knowledge of civil procedure rules and claims portals.
• Excellent verbal and written communication skills.
• Strong planning, organisational and IT abilities.

Required skills

What we offer

• Remote or hybrid working, 35 hours per week, Monday‑Friday.
• Flexible benefits: holiday purchase, health cash, BUPA dental plan.
• 5% pension contribution, life assurance, enhanced maternity/paternity/adoption pay.
• Discounts with UK retailers, wellbeing hub and more.