Clerical Officer

About the role

We are seeking a Clerical Officer to provide essential administrative support to our Hartlepool team. You will join a leading not‑for‑profit organisation that delivers independent living services for people with disabilities and health‑care needs across the UK.

Key responsibilities

• Deliver professional customer service to callers on behalf of the Hartlepool team.
• Produce letters, invoices, minutes and other business correspondence.
• Support recruitment processes and manage internal database, uploading referrals and documentation.
• Generate accurate statistics and reports.
• Handle incoming and outgoing mail and maintain stationery supplies.

Required profile

• Good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to input and maintain accurate data records.
• Strong organisational skills and ability to meet deadlines.
• Team player who can also work independently.
• GCSE Grade 4 (or equivalent) in English and Maths.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Hybrid working after a six‑week office‑based induction.
• £25,366 per annum (£19,196 pro‑rata) for 28 hours/week.
• 23 days annual leave plus bank holidays, with additional days after 12 months.
• Investors in People Gold accreditation, health & wellbeing programmes, employee assistance, corporate health cash plan, and more.