Sales & Service Associate - Student Accommodation

About the role

Enso is looking for a friendly and enthusiastic administrator to join its team in its student accommodation in the heart of Colchester. As Sales & Service Associate, you will be the first point of contact for residents and visitors, handling queries with empathy and professionalism, and help run sales and marketing plans, keep the student database up to date and organise inclusive student events. The role is 25 hours per week, Monday to Friday 12pm-5pm, with occasional weekend work during check-in and check-out.

Key responsibilities

• Provide friendly, professional customer service to students living in the residences
• Respond quickly to customer queries, complaints, issues and incidents such as power and water outages or fire alarm evacuations, resolving, escalating or seeking support where needed
• Take part in sales and marketing activity so the residences stay full and all marketing channels are used fully
• Follow and implement all operating procedures
• Keep the safety and welfare of residents maintained
• Organise and communicate social events for residents
• Manage your own health and safety responsibilities under the Health and Safety at Work etc. Act 1974

Required profile

• Great customer service and communication skills, able to engage with people at all levels
• Personable, with a genuine passion for engaging with people
• Proactive with strong problem-solving skills
• Organised and able to juggle several tasks at once
• Resilient and adaptable, with cultural diversity awareness

Required skills

• Good working knowledge of MS Office packages

What we offer

• Salary of £16,900 per annum with an annual discretionary bonus
• 5 weeks' annual leave and a paid day off each year (YuDay)
• Subsidised healthcare and employee assistance programme
• Cycle to work scheme
• Social events and an excellent team