Client Development Executive

About the role

Ryan is looking for a proactive, client-focused Client Development Associate to support the full client lifecycle, from onboarding new clients to managing renewals and spotting growth opportunities. The role combines relationship management, operational coordination and commercial awareness, and is KPI driven. It is based in Salford.

Key responsibilities

• Contact new and existing clients proactively by outbound calls, email and virtual meetings, building strong early relationships and explaining onboarding steps, required documents and service processes.
• Gather, track and verify client documentation such as leases, accounts and rent details, keeping records accurate and up to date in the CRM so onboarding delays are minimised.
• Maintain regular contact with clients, track contract timelines and support renewal conversations while reinforcing the value delivered.
• Identify opportunities to add services such as lease consultancy, contract renewal services and additional property reviews, and work with senior team members to convert them.

Required profile

• Strong communication skills by phone, email and in virtual meetings.
• Highly organised with strong attention to detail, comfortable working to KPIs and able to manage several clients and priorities.
• Confident handling client queries and expectations, quick to learn and adaptable to new systems.
• Desirable: experience in property, business rates or professional services, and background in onboarding, account management, renewals or sales support.

Required skills

• CRM platforms and document collection workflows (desirable)

What we offer

• Competitive compensation and benefits
• Business connectivity reimbursement (phone/internet) and gym membership or equipment reimbursement
• LinkedIn Learning subscription and tuition reimbursement after one year of service
• Flexible work environment and accelerated career path