Client Services Associate – Customer Support & Training

About the role

Our client, a leading UK‑based online auction platform, is looking for a proactive Client Services Associate to join their growing team in Eastbourne. You will be the main point of contact for customers, helping them navigate the company’s systems and ensuring a smooth, satisfying experience.

Key responsibilities

• Respond promptly to client enquiries via phone, email and face‑to‑face.
• Train and support clients in using internal platforms and auction tools.
• Translate complex technical processes into clear, step‑by‑step guidance.
• Maintain accurate client records using Microsoft Office and internal databases.
• Provide administrative support such as scheduling, data entry and reporting.
• Collaborate with other departments to resolve issues quickly.
• Identify and suggest improvements to enhance the client experience.

Required profile

• Previous experience in a customer‑service role (SaaS or technology‑focused preferred).
• Strong IT aptitude and ability to learn new systems rapidly.
• Excellent communication skills with a clear, friendly style.
• Highly organised, able to multitask and pay close attention to detail.
• Self‑motivated and comfortable working both independently and as part of a team.

Required skills

• Microsoft Office

What we offer

• Competitive salary (£28,000‑£30,000 per year) with progression opportunities.
• 28 days holiday plus the option to purchase 5 additional days.
• Convenient town‑centre office with excellent train links.
• Active, inclusive social committee and on‑site games room with complimentary snacks.
• Relaxed dress code and a supportive team environment.