Client Success Executive

About the role

Incentivesmart is expanding its Client Success team and is looking for a proactive Client Success Executive to help customers maximise the value of its B2B loyalty and engagement platform. Working closely with Client Success Managers, you will support programme delivery, client engagement and operational excellence across a portfolio of clients.

Key responsibilities

• Collaborate with Client Success Managers to ensure client success on the Incentivesmart platform.
• Create and deliver regular reports, manage programme administration and user accounts.
• Respond promptly to client and end‑user queries, providing effective resolutions.
• Drive programme engagement, gather success stories and testimonials.
• Develop deep knowledge of the Incentivesmart platform and its services.
• Deliver ad‑hoc training sessions in‑person and via Microsoft Teams.
• Assist with client communications, briefing design teams for email and content creation.
• Maintain, proofread and update client programme content.
• Participate in client meetings, record actions and follow up.
• Work cross‑functionally with Creative, Marketing, Operations and Product teams.

Required profile

• Organised, inquisitive and proactive attitude.
• Strong communication and client‑facing skills.
• Ability to manage multiple client programmes simultaneously.

Required skills

• Microsoft Teams

What we offer

• Permanent contract with a salary range of £28,000‑£30,000 per year.
• 25‑30 days holiday plus bank holidays.
• Bonus scheme, pension, retail discounts and health & wellness perks.
• Internal reward and recognition programme and optional Vitality private healthcare.