Concierge / Front of House – Build-to-Rent Development

About the role

This is a brand‑new Build‑to‑Rent development looking for a warm, engaging Concierge / Front of House to be the first point of contact for residents and visitors. You will help shape the community atmosphere from day one and may progress to a permanent position as the on‑site team expands.

Key responsibilities

• Lead front‑of‑house and telephone support, managing and resolving resident queries.
• Ensure visitors and contractors sign in and out in line with health‑and‑safety procedures.
• Deliver best‑in‑class customer service to maximise resident satisfaction and retention.
• Develop strong relationships with residents and support community‑building initiatives, events and programmes.
• Engage with residents on online platforms, respond to posts and messages, and promote upcoming activities.
• Assist with visual promotion of events and the wider rental offering to prospective residents.
• Report any issues promptly to the management team.

Required profile

• A bubbly, personable character who enjoys talking to people and building rapport.
• Strong customer‑service skills, comfortable engaging with walk‑ins, residents and prospective renters.
• Excellent verbal communication, both face‑to‑face and over the phone.
• Natural, informal sales flair without a hard‑sell approach.
• Previous experience in Build‑to‑Rent, hospitality, luxury retail, luxury sales or high‑end customer service is highly desirable.

Required skills