Contact Advisor – Customer Service for British Army Recruitment

About the role

Join Capita's Recruiting Partnering Project as a Contact Advisor, supporting individuals who are interested in joining the British Army. Based in Upavon, Wiltshire, you will work in a collaborative office environment, providing clear guidance throughout the recruitment journey.

Key responsibilities

• Answer inbound telephone enquiries from prospective Army candidates.
• Respond to candidate questions via online web‑chat.
• Maintain accurate records in internal recruitment systems.
• Provide concise information about the recruitment process and next steps.
• Escalate complex issues to the appropriate team when necessary.
• Assist colleagues and contribute to a positive team atmosphere.

Required profile

• Previous experience in customer service, either face‑to‑face or over the phone.
• Confidence using Microsoft Office and willingness to learn new systems.
• Ability to work both independently and as part of a team.
• Strong listening skills with accurate information capture.
• Flexibility to work shifts between 8:15 am and 7:00 pm.
• Patient, empathetic and professional approach.

Required skills

• Microsoft Office

What we offer

• Salary of £25,155 per year.
• 23 days holiday, rising to 27, plus option to buy additional leave.
• Paid volunteering day, pension, life assurance and family leave.
• Flexible benefits covering wellbeing, travel and technology.
• On‑site parking, canteen and shop facilities.