Contact Centre Officer – Police 101/999 Service

About the role

The Contact Centre Officer will be the first point of contact for members of the public using the 101 non‑emergency and 999 emergency services in Dorset. You will handle calls and online enquiries with empathy, ensuring the right help is dispatched quickly and safely.

Key responsibilities

• Receive and triage non‑emergency (101) and emergency (999) calls and online contacts.
• Conduct risk assessments to determine the appropriate response.
• Provide accurate information and support to callers, remaining calm under pressure.
• Work as a triage operator while completing the Contact Officer training course.
• Aim to resolve enquiries at the first point of contact, supporting the ‘get it right first time’ objective.

Required profile

• Must be at least 18 years old by the start date.
• Strong communication skills and the ability to remain calm in sensitive situations.
• Commitment to completing classroom‑based training and ongoing development.

Required skills

• None specified in the posting.

What we offer

• Scale D salary £31,012 – £34,039 per annum inclusive of a 14% shift allowance.
• Potential weekend working allowance of up to £2,500 after training.
• Comprehensive training programme leading to full Contact Officer qualification.
• Opportunity to contribute to public safety in a supportive team environment.