Contract Administrator

About the role

The Contract Administrator will act as the primary customer contact for Veolia’s facilities management services in Portsmouth, ensuring smooth communication between clients, end‑users and internal teams. You will coordinate both planned and reactive works, support service leads, and maintain accurate site documentation.

Key responsibilities

• Liaise with clients/end‑users, providing clear updates and feedback on works.
• Coordinate and monitor planned and reactive tasks via the CAFM system, managing job assignments and SLA compliance.
• Provide administrative support to Service Leads, including quotes, finance tracking, purchase card transactions, purchase orders and contractor coordination.
• Maintain site records, visitor notifications, VMR logs and produce regular expense and overtime reports.
• Manage site communications, notice boards, electronic diary, office supplies and equipment.
• Oversee the site postroom and arrange staff training.
• Participate in CSR projects and demonstrate company values.

Required profile

• Ability to obtain SC clearance.
• Previous client‑facing experience with strong customer service skills.
• Good literacy, numeracy and high attention to detail.
• Proactive self‑starter who can work under pressure.

Required skills

• CAFM system proficiency.
• Strong IT skills.

What we offer

• 25 days annual leave plus bank holidays.
• Company pension scheme.
• Free physiotherapy and 24/7 GP service.
• Discounts on groceries and major retailers.
• Resources to support physical, mental and financial health.
• Ongoing training and development opportunities.