Contract and Supplier Manager – Digital Services

About the role

A fantastic opportunity to join the expanding Digital and Information Department at NHS Fife. The role is responsible for creating, implementing, monitoring and maintaining service level agreements for all current and future IT services across the organisation.

Key responsibilities

• Implement and monitor internal service levels and evaluate external service performance against contracts.
• Lead contract compliance and savings projects, acting as the focal point for SLAs with NHS Fife customers and external suppliers.
• Maintain an up‑to‑date service catalogue for the Digital and Information Directorate.
• Work with Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) to ensure value for money from third‑party providers.
• Provide guidance and support to colleagues and customers, making decisions on service‑level issues that affect multiple departments.

Required profile

• Strong initiative and ability to manage complex service‑level delivery within time and budget constraints.
• Detailed understanding of procurement procedures, including EU tendering, and proven experience managing collaborative supplier relationships.
• Excellent communication skills across multiple organisational levels.
• Ability to work independently, creating and updating procedures within the role’s limits.

What we offer

• Flexible working arrangements.
• Family‑friendly policies.
• Support for disabled candidates, those with long‑term conditions and neurodivergent applicants through reasonable adjustments.