Corporate Account Manager

About the role

Playlist is looking for a dynamic Corporate Account Manager to join the ClassPass team in the EMEA region. You will act as the primary contact for corporate clients, building long‑term relationships and driving employee adoption of the ClassPass platform.

Key responsibilities

• Develop and maintain strong relationships with corporate accounts, understanding their goals and ensuring ongoing partnership.
• Conduct quarterly check‑ins and regular communications to reinforce value and uncover upselling opportunities.
• Negotiate and recommend additional services or features that align with client objectives.
• Analyse engagement metrics, identify trends, and implement tailored solutions to improve retention and enrollment.
• Deliver presentations and organise promotional activities to boost employee participation.
• Provide exceptional customer support and resolve issues efficiently.
• Collaborate with the EMEA Launch Specialist for smooth onboarding and support global account‑management projects.

Required profile

• Minimum 2 years of experience in account management or a sales‑related role.
• Knowledge of the fitness and employee‑benefits industry is a plus.
• Strong communication and relationship‑building abilities.
• Detail‑oriented problem solver capable of managing multiple projects.
• Proven track record of delivering high‑performance partnership management.

Required skills

• Experience with CRM systems, specifically Salesforce.